GENERAL READING
Allport, G. W. (1954). The nature of prejudice. Reading, MA: Addison-Wesley.
Baughman, M. Sue, Johnnie Love, Charles Lowry, and Maggie Saponaro. (2007). From Organizational Assessment to Organizational Change: The University of Maryland Library Experience. Proceedings of the Library Assessment Conference. Charlottesville, VA, 2006.
De Dreu, C.K.W., & West, M.A. (2001). Minority dissent and team innovation: The importance of participation in decision making. Journal of Applied Psychology, 86, 1191-1201.
Hanges, P.J., Aiken, J., & Chen, X. (2007). Diversity, organizational climate, and organizational culture: The role they play in influencing organizational effectiveness. Proceedings of the Library Assessment Conference, (pp. 359-368), Charlottesville, VA, 2006.
Hanges, P.J., Aiken, J.R., & Chen, X. (in preparation). Climate and Customer Service: The Healthy Organization
Harrison, D. A., Price, K. H., & Bell, M. P. (1998). Beyond relational demography: Time and the effects of surface and deep-level diversity on work group cohesion. Academy of Management Journal, 41, 96–107.
Kyrillidou, Martha and Sue Baughman. (2009). ClimateQUAL: Organizational Climate and Diversity Assessment. C&RL News 70 (3), 154-157.
Kyrillidou, Martha, Charles Lowry, Paul Hanges, Juliet Aiken and Kristina Justh. (2009). ClimateQUAL™: Organizational Climate and Diversity Assessment. Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009: Pushing the Edge: Explore, Engage, Extend, edited by Dawn M. Mueller, 150-164. Chicago: American Library Association, 2009.
Lowry, Charles and Paul Hanges (2008). What is the Healthy Organization? Organizational Climate and Diversity Assessment: A Research Partnership. portal: Libraries and the Academy. 8, no. 1 (2008), pp. 1–5.
Lowry, C.B, and Hanges P.J. (2005) Continuous Organizational Development – Teamwork, Learning, Leadership, and Measurement. portal: Libraries and the Academy 5 (1), 1-6
Mohammed, S. & Angell, L.C. (2004). Surface- and deep-level diversity in workgroups: Examining the moderating effects of team orientation and team process on relationship conflict. Journal of Organizational Behavior, 25, 1015-1039.
Ostroff, C., Kinicki, A.J., & Tamkins, M.M. (2003). Organizational culture and climate. In W.C. Borman, D.R. Ilgen, & R.J. Klimoski (Eds), Comprehensive Handbook of Psychology, Volume 12: I/O Psychology (pp 565-594). New York: John Wiley & Sons.
Parkington, J. J., & Schneider, B. 1979. Some correlates of experienced job stress: A boundary role study. Academy of Management Journal, 22(2): 270–281.
Ployhart, R. E. (2006). Staffing in the 21st century: New challenges and strategic opportunities. Journal of Management, 32, 868-897.
Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In B. Schneider (Ed.), Organizational climate and culture (pp 5–39). San Francisco: Jossey-Bass
Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437-453.
Schneider, B. (Ed.). (1990). Organizational climate and culture. San Francisco: Jossey-Bass.
Schneider, B., Gunnarson, S.K., & Niles-Jolly, K. (1994). Creating the climate and culture of success. Organizational Dynamics, 23, 17-29.
Schneider, B., Parkington, J.J., & Buxton, V.M. (1980). Employee and Customer Perceptions of Service in Banks, Administrative Science Quarterly, 25, 252-267.
GENERAL ORGANIZATIONAL CLIMATE
Hall, D.T. & Schneider, B. (1973). Organizational climates and careers: The work lives of priests. New York: Academic Press.
Schneider, B. (1975). Organizational climates: An essay. Personnel Psychology, 28(4), 447-479.
Schneider, B., & Reichers, A.E. (1983). On the etiology of climates. Personnel Psychology, 36(1), 19-39.
Schneider, B. (1987). The people make the place. Personnel Psychology, 40(3), 437-453.
Schneider, B., & Rentsch, J. (1988). Managing climates and cultures: A future perspective. In J. Hage (Ed.), The future of organization (pp.181-200). Lexington, MA: Lexington Books.
Reichers, A.E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In B. Schneider (Ed.), Organizational climate and culture (pp.5-39). San Francisco: Jossey-Bass.
Schneider, B. (Ed.). (1990). Organizational climate and culture. San Francisco: Jossey-Bass.
Schneider, B., & Gunnarson, S. (1990). Organizational climate and culture: The psychology of the work place. In J. W. Jones, B. D. Steffy, & D. Bray (Eds.), Applying psychology in business: The manager’s handbook (pp.542-551). Lexington, MA: Lexington Books.
Schneider, B., Gunnarson, S.K., & Niles-Jolly, K. (1994). Creating the climate and culture of success. Organizational Dynamics, 23(1), 17-29.
Schneider, B., Goldstein, H.W., & Smith, D.B. (1995). The ASA framework: An update. Personnel Psychology, 48(4), 747-773.
Schneider, B., Smith, D.B., & Paul, M.C. (2002). Attraction-selection-attrition model of organizational functioning. In M. Erez, H. Thierry, & U. Kleinbeck (Eds.), Work motivation in the context of a globalizing economy. Mahwah, NJ: Erlbaum.
Schneider, B. (2000). The psychological life of organizations. In Ashkanasy, N., Wilderon, C., & Peterson, M. (Eds.), Handbook of organizational culture and climate, Sage, Thousand Oaks, CA, pp. xvii-xxi.
CLIMATE FOR SERVICE-THEORETICAL PERSPECTIVE
Moeller, A., and Schneider, B. (1986). Climate for service and the bottom line. In M. Venkatesan, D.M. Schmalansee, and C. Marshall (Eds.), Creativity and the Bottom Line. Chicago: American Marketing Association.
Bowen, D.E., & Schneider, B. (1988). Services marketing and management: Implications for organizational behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol.10, pp.43-80). Greenwich, CT: JAI Press.
Bowen, D.E., Schneider, B., & Kim, S. (2000). Shaping service cultures through strategic human resources management. In T.A. Swartz & D. Iacobucci (Eds.), Handbook of services marketing and management. Thousand Oaks, CA: Sage.
Schneider, B. (1990). The climate for service: An application of the climate construct. In B. Schneider (Ed.),Organizational climate and culture (pp.383-412). San Francisco: Jossey-Bass.
Schneider, B. (1991). Service quality and profits: Can you have your cake and eat it, too? Human Resource Planning, 14(2), 151-157.
Schneider, B., & Bowen, D. E. (1992). Personnel/human resources management in the service sector. In K.R. Rowland & G.R. Ferris (Eds.), Research in personnel and human resources management, (Vol. 10, pp.1-30). Greenwich, CT: JAI Press.
Schneider, B., & Bowen, D. (1993). The service organization: human resources management is crucial. Organizational Dynamics, 21(4), 39-52.
Schneider, B., & Bowen, D. (1995). Winning the service game. Boston: Harvard Business School Press.
Schneider, B., Holcombe, K.M., & White, S.S. (1997). Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization. Consulting Psychology Journal, 49(1), 35-50.
Schneider, B., Paul, M.C., & White, S.S. (1998). Too much of a good thing: A multiple constituency perspective on service organization effectiveness. Journal of Service Research, 1, 93-102.
Schneider, B., Bowen D.E., Ehrhart, M.G., & Holcombe, K.M. (2000). The climate for service: Evolution of a construct. In N.M. Ashkanasy, C.P.M. Wilderom, & M.F. Peterson (Eds.), Handbook of organizational culture and climate (pp.21-36). Thousand Oaks, CA: Sage.
Schneider, B., Salvaggio, A.N., & Subirats, M. (2002). Service climate: A new direction for climate research. Journal of Applied Psychology, 87(2), 220-229.
Schneider, B., & White, S. (2004). Service climate. In B. Schneider & S. White (Eds.) Service quality: Research perspectives (pp.91-134). Thousands Oaks, CA: Sage Publications.
CLIMATE FOR SERVICE-EMPIRICAL STUDY
Schneider, B. (1973). The perception of organizational climate: The customer’s view. Journal of Applied Psychology, 57(3), 248-256.
Schneider, B. (1980). The service organization: Climate is crucial. Organizational Dynamics, 9(2), 52-65.
Schneider, B., Parkington, J.J., & Buxton, V.M. (1980). Employee and customer perceptions of service in banks. Administrative Science Quarterly, 25(2), 252-267.
Schneider, B., & Bowen, D.E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423-433.
Schneider, B., Wheeler, J.K., & Cox, J.F. (1992). A passion for service: Using content analysis to explicate service climate themes. Journal of Applied Psychology, 77(5), 705-716.
Schneider, B., White, S.S., & Paul, M.C. (1998). Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83(2), 150-163.
Schneider, B., Salvaggio, A.N., & Subirats, M. (2002). Climate strength: A new direction for climate research. Journal of Applied Psychology, 87(2), 220-229.
Schneider, B., Ehrhart, M.G., et al. (2005). Understanding organization-customer links in service settings. Academy of Management Journal, 48(6), 1017-1032.