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Strategically Focusing on Focus Groups to Improve Organizational Climate
Michael Crumpton, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 286 (2015): 8-17.
Publication Type: Articles and Reports
Phase 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries
Paul J. Hanges, Juliet Aiken, Xiafang Chen and Hali Chambers, Report, College Park, MD: University of Maryland (2007).
Publication Type: Articles and Reports
Understanding Organizational-Customer Links in Service Settings
Benjamin Schneider, Mark G. Ehrhart, David M. Mayer, Jessica L. Saltz and Kathryn Niles-Jolly, Academy of Management Journal 48, no. 6 (2005): 1017-1032.
Publication Type: Articles and Reports
Being Different: A Study of Relational Demography and the Influence of Individual and Team Characteristics
Kirsten Michelle Keller, Ph.D. Thesis, University of Maryland (2005).
Publication Type: Articles and Reports
The University of Maryland Libraries’ Organizational Climate and Culture Survey
Paul Hanges, Lisa M. Leslie, and Kirsten Keller, Report, College Park, MD: University of Maryland (2005).
Publication Type: Articles and Reports
Service Climate
Benjamin Schneider and Susan S. White, in Benjamin Schneider and Susan S. White, eds., Service Quality: Research Perspectives, Thousand Oaks, CA: Sage Publications (2004): 91-134.
Publication Type: Articles and Reports
The service organization: Human resources management is crucial
Benjamin Schneider and David E. Bowen, Organizational Dynamics 21, no. 4 (1993): 39-52.
Publication Type: Articles and Reports
Climate Strength: A New Direction for Climate Research
Benjamin Schneider, Amy Nicole Salvaggio and Montse Subirats, Journal of Applied Psychology 87, no. 2 (2002): 220-229.
Publication Type: Articles and Reports
Results of the University of Maryland Libraries' Organizational Culture and Diversity Assessment
Lisa H. Nishii, Jana L. Raver and Alexandria L. Dominguez, Report, College Park, MD: University of Maryland (2000).
Publication Type: Articles and Reports
The Climate for Service: Evolution of a Construct
Benjamin Schneider, David E. Bowen, Mark G. Ehrhart and Karen M. Holcombe, in Neal M. Ashkanasy, Celeste P.M. Wilderom and Mark F. Peterson, eds., Handbook of Organizational Culture and Climate, Thousand Oaks, CA: Sage Publications (2000): 21-36.
Publication Type: Articles and Reports
Too Much of a Good Thing: A Multiple-Constituency Perspective on Service Organization Effectiveness
Benjamin Schneider, Michelle C. Paul and Susan S. White, Journal of Service Research 1, no. 1 (1998): 93-102.
Publication Type: Articles and Reports
Linking Service Climate and Customer Perceptions of Service Quality: Tests of a Causal Model
Benjamin Schneider, Susan S. White and Michelle C. Paul, Journal of Applied Psychology 83, no. 2 (1998): 150-163.
Publication Type: Articles and Reports
Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization
Benjamin Schneider, Karen M. Holcombe and Susan S. White, Consulting Psychology Journal: Practice and Research 49, no. 1 (1997): 35-50.
Publication Type: Articles and Reports
Winning the Service Game
Benjamin Schneider and David E. Bowen, Boston: Harvard Business Press (1995).
Publication Type: Articles and Reports
A passion for service: Using content analysis to explicate service climate themes
Benjamin Schneider, Jill K. Wheeler and Jonathan F. Cox, Journal of Applied Psychology 77, no. 5 (1992): 705-716.
Publication Type: Articles and Reports
Employee and customer perceptions of service in banks: Replication and extension
Benjamin Schneider and David E. Bowen, Journal of Applied Psychology 70, no. 3 (1985): 423-433.
Publication Type: Articles and Reports
The Service Organization: Climate is Crucial
Benjamin Schneider, Organizational Dynamics 9, no. 2 (1980): 52-65.
Publication Type: Articles and Reports
Employee and Customer Perceptions of Service in Banks
Benjamin Schneider, John J. Parkington and Virginia M. Buxton, Administrative Science Quarterly 25, no. 2 (1980): 252-267.
Publication Type: Articles and Reports
The Perception of Organizational Climate: The Customer's View
Benjamin Schneider, Journal of Applied Psychology 57, no. 3 (1973): 248-256.
Publication Type: Articles and Reports