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Too Much of a Good Thing: A Multiple-Constituency Perspective on Service Organization Effectiveness
Benjamin Schneider, Michelle C. Paul and Susan S. White, Journal of Service Research 1, no. 1 (1998): 93-102.
Publication Type: Articles and Reports
Linking Service Climate and Customer Perceptions of Service Quality: Tests of a Causal Model
Benjamin Schneider, Susan S. White and Michelle C. Paul, Journal of Applied Psychology 83, no. 2 (1998): 150-163.
Publication Type: Articles and Reports
Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization
Benjamin Schneider, Karen M. Holcombe and Susan S. White, Consulting Psychology Journal: Practice and Research 49, no. 1 (1997): 35-50.
Publication Type: Articles and Reports
Winning the Service Game
Benjamin Schneider and David E. Bowen, Boston: Harvard Business Press (1995).
Publication Type: Articles and Reports
A passion for service: Using content analysis to explicate service climate themes
Benjamin Schneider, Jill K. Wheeler and Jonathan F. Cox, Journal of Applied Psychology 77, no. 5 (1992): 705-716.
Publication Type: Articles and Reports
Employee and customer perceptions of service in banks: Replication and extension
Benjamin Schneider and David E. Bowen, Journal of Applied Psychology 70, no. 3 (1985): 423-433.
Publication Type: Articles and Reports
The Service Organization: Climate is Crucial
Benjamin Schneider, Organizational Dynamics 9, no. 2 (1980): 52-65.
Publication Type: Articles and Reports
Employee and Customer Perceptions of Service in Banks
Benjamin Schneider, John J. Parkington and Virginia M. Buxton, Administrative Science Quarterly 25, no. 2 (1980): 252-267.
Publication Type: Articles and Reports
The Perception of Organizational Climate: The Customer's View
Benjamin Schneider, Journal of Applied Psychology 57, no. 3 (1973): 248-256.
Publication Type: Articles and Reports