Search Results
19 records found
Service Climate
Benjamin Schneider and Susan S. White, in Benjamin Schneider and Susan S. White, eds., Service Quality: Research Perspectives, Thousand Oaks, CA: Sage Publications (2004): 91-134.
Publication Type: Articles and Reports
Results of the University of Maryland Libraries' Organizational Culture and Diversity Assessment
Lisa H. Nishii, Jana L. Raver and Alexandria L. Dominguez, Report, College Park, MD: University of Maryland (2000).
Publication Type: Articles and Reports
The Climate for Service: Evolution of a Construct
Benjamin Schneider, David E. Bowen, Mark G. Ehrhart and Karen M. Holcombe, in Neal M. Ashkanasy, Celeste P.M. Wilderom and Mark F. Peterson, eds., Handbook of Organizational Culture and Climate, Thousand Oaks, CA: Sage Publications (2000): 21-36.
Publication Type: Articles and Reports