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19 records found

Strategically Focusing on Focus Groups to Improve Organizational Climate
Michael Crumpton, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 286 (2015): 8-17.
Publication Type: Articles and Reports

Phase 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries
Paul J. Hanges, Juliet Aiken, Xiafang Chen and Hali Chambers, Report, College Park, MD: University of Maryland (2007).
Publication Type: Articles and Reports

Understanding Organizational-Customer Links in Service Settings
Benjamin Schneider, Mark G. Ehrhart, David M. Mayer, Jessica L. Saltz and Kathryn Niles-Jolly, Academy of Management Journal 48, no. 6 (2005): 1017-1032.
Publication Type: Articles and Reports

Being Different: A Study of Relational Demography and the Influence of Individual and Team Characteristics
Kirsten Michelle Keller, Ph.D. Thesis, University of Maryland (2005).
Publication Type: Articles and Reports

The University of Maryland Libraries’ Organizational Climate and Culture Survey
Paul Hanges, Lisa M. Leslie, and Kirsten Keller, Report, College Park, MD: University of Maryland (2005).
Publication Type: Articles and Reports

Service Climate
Benjamin Schneider and Susan S. White, in Benjamin Schneider and Susan S. White, eds., Service Quality: Research Perspectives, Thousand Oaks, CA: Sage Publications (2004): 91-134.
Publication Type: Articles and Reports

The service organization: Human resources management is crucial
Benjamin Schneider and David E. Bowen, Organizational Dynamics 21, no. 4 (1993): 39-52.
Publication Type: Articles and Reports

Climate Strength: A New Direction for Climate Research
Benjamin Schneider, Amy Nicole Salvaggio and Montse Subirats, Journal of Applied Psychology 87, no. 2 (2002): 220-229.
Publication Type: Articles and Reports

Results of the University of Maryland Libraries' Organizational Culture and Diversity Assessment
Lisa H. Nishii, Jana L. Raver and Alexandria L. Dominguez, Report, College Park, MD: University of Maryland (2000).
Publication Type: Articles and Reports

The Climate for Service: Evolution of a Construct
Benjamin Schneider, David E. Bowen, Mark G. Ehrhart and Karen M. Holcombe, in Neal M. Ashkanasy, Celeste P.M. Wilderom and Mark F. Peterson, eds., Handbook of Organizational Culture and Climate, Thousand Oaks, CA: Sage Publications (2000): 21-36.
Publication Type: Articles and Reports